WORLD
FAQs
We are here to answer your questions.
You can also contact us through the contact section.
Shopping
SHOPPING
ORDERS
Please contact our Service team at service@casalibertas.com.
You may cancel your order within 24 hours of the day that you made the booking.
Once your purchase is registered in our system your handcrafted item commences craftsmanship by our team. Cancelations of handcrafted products after this period cannot be accepted.
If you need to modify your order after the 24 hour period, you can get help from our Service team, service@casalibertas.com.
Once your purchase is registered in our system your handcrafted item commences craftsmanship by our team. Cancelations of handcrafted products after this period cannot be accepted.
If you need to modify your order after the 24 hour period, you can get help from our Service team, service@casalibertas.com.
It is not necessary but recommended to assist in expediting your order.
Please contact your bank or credit card company and/or, service@casalibertas.com.
DELIVERY
All of our products are created by hand and our craftsmanship takes skill and patience. In the case of ArtBuckles, delivery time typically takes 6-8 weeks upon order/purchase confirmation.
During order processing, we will inform you of the estimated delivery time and available form of delivery for the goods purchased. Some items may be subject to longer delivery times given the craftsmanship and uniqueness of each product.
During order processing, we will inform you of the estimated delivery time and available form of delivery for the goods purchased. Some items may be subject to longer delivery times given the craftsmanship and uniqueness of each product.
Delivery costs depend on; the value of your order, delivery service you select, and depend on the location of delivery you select.
NOTE: Customs vary per country and are the responsibility of each customer.
NOTE: Customs vary per country and are the responsibility of each customer.
Casa Libertas does not process any order for which a post office box (PO Box) is provided.
No. Packages cannot be delivered to a mailbox. All Casa Libertas packages, for security reasons, are personally delivered to the recipient.
Yes. Casa Libertas can arrange delivery to an address different from the payment/invoice address, as in the case of a gift or specific request.
To track your order, click the "My Account" link located at the top right of the www.casalibertas.com website. Log in. Then use the Menu to track your order. If necessary, please contact Service at, service@casalibertas.com.
Yes, a signature is required upon receipt of your package.
You must contact the delivery/transport company to arrange the best day and time.
PAYMENT
Casa Libertas accepts payment via, MasterCard® / Visa® / Paypal®
Yes. We accept international credit cards.
Cards and acceptable payment methods are debited when notification of an order has been accepted.
A code of 3 or 4 digits can be found on your credit card, typically in the signature field. For Visa and Mastercard, it is 3 digits on the back of the card.
All transactions made on the www.casalibertas.com website are secure. However, you should never consider the transmission of data by Internet to be 100% secure. Any information that you make available online can potentially be accessed, recuperated and used by third parties.
Casa Libertas does not store any of your personal bank details or credit card information. All your payment data are maintained through the bank platform.
The I.V.A will only be included if you make your order in Spain or in the European Union.
Note: IVA = Impuesto sobre el Valor Añadido; the UK equivalent of VAT (value added tax).
Note: IVA = Impuesto sobre el Valor Añadido; the UK equivalent of VAT (value added tax).
RETURNS & EXCHANGES
Contact Service at, service@casalibertas.com
If a Return or Exchange is accepted; your order will only be accepted for refund, or exchange, if returned in original condition and packaging, within 1 day from the delivery date.
The returned item(s) must be unused and accompanied with the original packaging and receipt.
If a Return or Exchange is accepted; your order will only be accepted for refund, or exchange, if returned in original condition and packaging, within 1 day from the delivery date.
The returned item(s) must be unused and accompanied with the original packaging and receipt.
We strive to issue refunds as quickly as possible. You should receive your refund within 15 business days after your returned item(s) is/are satisfactorily received at our warehouse.
Immediately contact our Service team at, service@casalibertas.com.
GIFTING
Your purchase, including ArtBuckles will be packaged in a purposed bag and box.
Yes, upon confirming your order, it is possible to include an accompanying message card for a gift order.
To request an invoice where the price is not shown, please contact Service at service@casalibertas.com..
ArtBuckles cannot be exchanged as they are specifically handcrafted with a unique certification number.
You or the gift recipient should contact our Service team with any questions.
You or the gift recipient should contact our Service team with any questions.
PRODUCTS
MANUFACTURE
Casa Libertas handcrafted silver and leatherwork pieces are made in our taller (atalier) and workshops in Spain.
AUTHENTICITY
The only way to guarantee the authenticity of a Casa Libertas product is by making your purchase through our www.casalibertas.com website, or authorized channels.
AVAILABILITY
Availability is impacted by our handcrafted processes as Casa Libertas craftsmanship takes skill and patience.
In the case of handcrafted items, including ArtBuckles, delivery time typically takes 6-8 weeks upon order/purchase confirmation.
In the case of handcrafted items, including ArtBuckles, delivery time typically takes 6-8 weeks upon order/purchase confirmation.
SIZE GUIDE
Belts are sized in centimeters.
In order to determine your Casa Libertas belt size, we recommend that you measure one of your own belts from the end to the hole you most use. You can also measure your waist circumference at the point where you normally position your belts.
WOMEN
Trousers : typically belt loops are 25mm
MEN
Suits and trousers : typically belt loops are 32mm.
Jeans : typically belt loops are 40mm.
In order to determine your Casa Libertas belt size, we recommend that you measure one of your own belts from the end to the hole you most use. You can also measure your waist circumference at the point where you normally position your belts.
WOMEN
Trousers : typically belt loops are 25mm
MEN
Suits and trousers : typically belt loops are 32mm.
Jeans : typically belt loops are 40mm.
CARE & REPAIR
With use, leather is a material that changes colour, softens and develops a patina over time. The best way to maintain your belt is to regularly use a soft cloth.
To maintain your leather item, avoid water if possible. Also try and protect from humidity and prolonged exposure to light and heat. We recommend, not to use chemicals or care products on the market.
Any questions regarding care or repair, please contact service@casalibertas.com.
To maintain your leather item, avoid water if possible. Also try and protect from humidity and prolonged exposure to light and heat. We recommend, not to use chemicals or care products on the market.
Any questions regarding care or repair, please contact service@casalibertas.com.
Please contact Service, service@casalibertas.com.
CUSTOMISE
Casa Libertas ArtBuckles are available for customisation, upon request. Our creative designers and Service team will be pleased to connect and help create your desire.
Please contact, service@casalibertas.com
Please contact, service@casalibertas.com
CASA LIBERTAS
LEARN MORE
You can visit Casa Libertas to learn about our beginnings, story and brand.
Or for more information, write to us at hola@casalibertas.com
Or for more information, write to us at hola@casalibertas.com
For all queries related to partnership, or sponsoring opportunities please visit Sponsorship.
COMMUNICATION & EMAILS
Casa Libertas communication is an easy way to stay connected with our latest news, activities, events, or new items.
We are committed to keeping the frequency of our emails low, and to never communicating your email address to third parties.
We are committed to keeping the frequency of our emails low, and to never communicating your email address to third parties.
At any time, you can unsubscribe:
- By managing your newsletter subscription in your www.casalibertas.com account;
- By clicking the "unsubscribe" link included in each e-mail we send you;
- By contacting, service@casalibertas.com.
Note, it may take several days for us to completely update your preferences. Thank you.
- By managing your newsletter subscription in your www.casalibertas.com account;
- By clicking the "unsubscribe" link included in each e-mail we send you;
- By contacting, service@casalibertas.com.
Note, it may take several days for us to completely update your preferences. Thank you.
COOKIES
Casa Libertas uses cookies to assist our website be more convenient to use.
Cookies are very small files stored on your computer or device that your browser stores and memorizes.
Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit ("session") from your hard drive. Other cookies remain on your computer which enables us to recognize your computer during your next visit, so that, for example, you do not have to fill out order forms again.
We use the information contained in cookies in order to facilitate the use of our site and to adapt the website to your needs. We recommend that you do not disable your browser from accepting cookies, as it will prevent you from moving freely from page to page and from taking advantage of all of the features of the www.casalibertas.com website.
Sensitive information such as credit card information is never stored in cookies.
In some areas of our website, Casa Libertas reserves the right to use cookies in order to make our service more user-friendly, more effective and safer.
By using our website you agree that we place these types of cookies on your device and access them when you visit our website.
Enable you to browse the website and use features such as shopping basket.
To measure and analyse how you use the website, including Google Analytics
Display Advertising Features.This allows us to improve our Site and your user experience
The website will remember preferences you make such as your user name, language or location. This makes your browsing experience simpler and more personal.
These cookies are used to deliver advertisements relevant to you. Additionally, they limit the number of times you see an advertisement and assist us to measure the effectiveness of marketing or advertising campaigns.
If you wish to delete any cookies on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Please note that by deleting our cookies or disabling cookies, you may not be able to access certain areas or features of our website.
If you sign up for our newsletter, we send emails to the registered email address with information about our company, email for advertising purposes and information on our products.
A transfer of your data to any other third parties or use for advertising purposes does not take place. If you wish to use your data for advertising purposes of www.casalibertas.com, you can always subscribe to our newsletter.
The customer login enables you to look at your orders and change your customer information and password. You may also request Casa Libertas to delete your personal information at any time as soon as your order has been processed and delivered by sending an e-mail to service@casalibertas.com.
This website uses Google Analytics®, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", which are text files stored on your computer, enabling the analysis of the use of the website. The information generated by cookies on the use of this website (including the IP address) are in the context of using Google Analytics conferred on a Google server in the U.S. and stored there. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other use of the website and Internet services. Google will transmit this information to third parties if required by law or if third parties process this data on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, it is important to note that you cannot use all features of this website. By using this website you agree to the processing of your data by Google in the manner described and for the purpose mentioned above.
Cookies are very small files stored on your computer or device that your browser stores and memorizes.
Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit ("session") from your hard drive. Other cookies remain on your computer which enables us to recognize your computer during your next visit, so that, for example, you do not have to fill out order forms again.
We use the information contained in cookies in order to facilitate the use of our site and to adapt the website to your needs. We recommend that you do not disable your browser from accepting cookies, as it will prevent you from moving freely from page to page and from taking advantage of all of the features of the www.casalibertas.com website.
Sensitive information such as credit card information is never stored in cookies.
In some areas of our website, Casa Libertas reserves the right to use cookies in order to make our service more user-friendly, more effective and safer.
By using our website you agree that we place these types of cookies on your device and access them when you visit our website.
Functionality cookies
Enable you to browse the website and use features such as shopping basket.
Analytics cookies
To measure and analyse how you use the website, including Google Analytics
Display Advertising Features.This allows us to improve our Site and your user experience
Customer preference cookies
The website will remember preferences you make such as your user name, language or location. This makes your browsing experience simpler and more personal.
Target or Advertising cookies
These cookies are used to deliver advertisements relevant to you. Additionally, they limit the number of times you see an advertisement and assist us to measure the effectiveness of marketing or advertising campaigns.
If you wish to delete any cookies on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Please note that by deleting our cookies or disabling cookies, you may not be able to access certain areas or features of our website.
If you sign up for our newsletter, we send emails to the registered email address with information about our company, email for advertising purposes and information on our products.
A transfer of your data to any other third parties or use for advertising purposes does not take place. If you wish to use your data for advertising purposes of www.casalibertas.com, you can always subscribe to our newsletter.
The customer login enables you to look at your orders and change your customer information and password. You may also request Casa Libertas to delete your personal information at any time as soon as your order has been processed and delivered by sending an e-mail to service@casalibertas.com.
Google Analytics
This website uses Google Analytics®, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", which are text files stored on your computer, enabling the analysis of the use of the website. The information generated by cookies on the use of this website (including the IP address) are in the context of using Google Analytics conferred on a Google server in the U.S. and stored there. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other use of the website and Internet services. Google will transmit this information to third parties if required by law or if third parties process this data on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, it is important to note that you cannot use all features of this website. By using this website you agree to the processing of your data by Google in the manner described and for the purpose mentioned above.
| Domain | Name | Expiration | Description |
| .casalibertas.com | _ga | Session expiration | Used to store a unique customer identifier (customer ID), which is a randomly generated number, and is used to track user, session and campaign data. More information: https://www.google.com/analytics/ |
| .casalibertas.com | _gid | 1 day | Used to distinguish users. More information: https://www.google.com/analytics/ |
| .casalibertas.com | cookiePolicy | undefined | Register your acceptance of the cookies policy |
| .casalibertas.com | ssupp.vid | 1 day | Used to maintain communication via chat with web users. More information: https://www.smartsupp.com/es/ |
| .casalibertas.com | ssupp.visits | 1 day | Used to recognise the number of contacts/visits established with the web user. More information: https://www.smartsupp.com/es/ |
| .casalibertas.com | ASP.NET_SessionId | Session expiration | Used to keep the user session open |
All information collected is anonymous. You may modify your preferences at any time by visiting the “Managing your cookies preferences” section of the “Information about cookies” page, disabling and/or clearing cookies from your computer, tablet or cell phone, or by deleting cookies in your browser history.
We recommend not disabling cookies that are necessary for the proper functioning of the website allowing you to make orders and/or receive services.
We recommend not disabling cookies that are necessary for the proper functioning of the website allowing you to make orders and/or receive services.
SECURITY AND DATA PROTECTION
Casa Libertas has implemented security measures to protect the personal information you provide against unauthorised access and use.
However, please be aware, that no data transmission over the Internet is fully secure and any information disclosed online can potentially be accessed, collected and used by persons other than the intended recipient.
However, please be aware, that no data transmission over the Internet is fully secure and any information disclosed online can potentially be accessed, collected and used by persons other than the intended recipient.
In accordance with applicable regulations, you have the right to request access, rectification, erasure and portability of your personal data, to restrict or oppose its processing.
A summary of these rights is available in our Privacy Policy, which can be accessed by clicking here.
To exercise your rights, you can also contact Service at, service@casalibertas.com.
A summary of these rights is available in our Privacy Policy, which can be accessed by clicking here.
To exercise your rights, you can also contact Service at, service@casalibertas.com.
